The Turquoise App Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
The Turquoise App (“the App”) is owned and operated by the Turquoise Museum (“we,” “our,” or “us”).
This Privacy Policy explains what information the App collects, how it is used, when it may be shared, and the choices available to you regarding your information.
By using the App, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
Depending on how you use the App, you may voluntarily provide information including:
- Photos added to your personal collection
- Collection notes, provenance, source information, and Turquoise Standard IDs
- Messages submitted to Miner Zack
- Information submitted through contact or support forms
- Information related to purchases made through our online store
- Information you choose to submit while using the App
You are responsible for the information you choose to provide.
Automatically Collected Information
The App may automatically collect limited technical information such as:
- Device model
- Operating system
- App version
- Language settings
- Crash reports
- Diagnostic information
- Performance information
- General usage statistics
This information is used to improve the stability, security, and performance of the App.
Location Information
Some features of the App, including Field Quest, maps, and location-based experiences, require access to your device’s location.
Location information is only accessed after you grant permission through your device.
You may disable location access at any time through your device settings.
Miner Zack AI Services
Miner Zack is an artificial intelligence assistant designed to answer questions about turquoise.
When you submit a question to Miner Zack:
- The text of your message is securely transmitted to OpenAI for processing.
- OpenAI generates a response, which is returned to the App.
- Messages are transmitted only to provide the requested AI response.
Users should not submit:
- Passwords
- Financial information
- Credit card numbers
- Government identification numbers
- Medical information
- Other sensitive personal information
Before using Miner Zack for the first time, the App requests your consent to transmit messages to OpenAI.
How We Use Information
Information collected through the App may be used to:
- Operate and maintain the App
- Provide Miner Zack AI responses
- Enable collection management features
- Support educational content
- Enable location-based experiences
- Process purchases
- Improve app performance
- Diagnose technical problems
- Protect against fraud or misuse
- Respond to customer support requests
- Improve future features and services
Third-Party Services
The App relies on trusted third-party service providers to deliver certain functionality.
These providers process information according to their own privacy policies.
OpenAI
Miner Zack uses OpenAI to generate AI responses.
When you submit a question, the text you enter is transmitted securely to OpenAI solely for the purpose of generating a response.
OpenAI Privacy Policy:
https://openai.com/privacy
Shopify
The Shop uses Shopify to manage products and securely process purchases.
Payment information is processed directly by Shopify or its payment providers.
The Turquoise App does not collect or store your payment card information.
https://www.shopify.com/legal/privacy
Google Firebase
Firebase may be used for:
- Authentication
- Cloud Storage
- Cloud Firestore
- Analytics
- Crash Reporting
- Performance Monitoring
https://firebase.google.com/support/privacy
Google Maps
Google Maps services may be used for maps and location-based experiences.
https://policies.google.com/privacy
Event Services
The Events section may display publicly available event information obtained from third-party websites or event organizers.
Purchases
Purchases made through the App may be processed by:
- Shopify
- Apple App Store
- Google Play
- Other authorized payment providers
Payment information is processed by those providers and is not stored by the Turquoise App.
Data Storage
Collection information, photos, and other user-generated content may be stored:
- On your device
- In secure cloud services used by the App
- Through third-party infrastructure providers
Storage methods may change as the App evolves.
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Children’s Privacy
The App is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we learn that such information has been collected, we will take reasonable steps to remove it.
Your Choices
You may:
- Grant or revoke location permissions
- Decline use of Miner Zack
- Remove items from your personal collection
- Uninstall the App at any time
Some features may become unavailable if certain permissions are disabled.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.
To make a privacy-related request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in the App, applicable law, or our business practices.
The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or the handling of your information, please contact:
Turquoise Museum
Website: https://turquoisemuseum.com
Email: info@turquoisemuseum.com
